计划、账单和付款常见问题
有关 Expo 应用服务 (EAS) 计划、计费和付款的常见问题参考。
本页面涵盖了有关 Expo 应用服务 (EAS) 的计划、账单和支付的常见问题。
🌐 This page covers frequently asked questions about plans, billing, and payment for Expo Application Services (EAS).
计划
🌐 Plans
如何更新我的计划？
🌐 How can I update my plan?
要更新你的组织账户的计划，请确保你具有所有者或管理员角色权限。对于个人账户，你始终拥有所有者角色。更多信息请参见更改成员的角色。
🌐 To update your Organization account's plan, make sure that you have either an Owner or Admin role privilege. For a Personal account, you always have an Owner role. See Change the role of a member for more information.
确认你的角色后，请参阅 升级到新计划 以升级，或 降级计划 以降级现有计划。
🌐 After confirming your role, see Upgrade to a new plan to upgrade or Downgrade a plan to downgrade an existing plan.
如何取消计划？
🌐 How can I cancel a plan?
有关更多信息，请参见 取消计划。
🌐 See Cancel a plan for more information.
如果我从错误的账户订阅怎么办？
🌐 What if I subscribe from the wrong account?
如果你从错误的账户订阅了计划：
🌐 If you've subscribed to a plan from the wrong account:
- 在 EAS 仪表板的导航菜单中，进入 账户，切换到你打算使用来订阅的账户。
- 前往 账单，在 当前计划 下，按照步骤订阅合适的计划。
- 从错误的账户，前往 收据 并发起 退款请求。
我使用的是免费计划，只需要一些额外的构建或更新
🌐 I am on a Free plan and only need a few extra builds or updates
如果你使用的是免费计划，并且已经完成了每月的免费构建和更新配额，请升级到入门计划。每月19美元，你将获得45美元的构建额度和3,000名EAS更新月活跃用户（相比免费计划的1,000名）。一旦你的需求得到满足，你可以从入门计划降级回免费计划。
🌐 If you are on a Free plan and have completed your monthly quota of free builds and updates, upgrade to the Starter plan. For $19 per month, you get $45 of build credit and 3,000 monthly active users for EAS Update (compared to 1,000 in the Free plan). Once your requirements are fulfilled, you can downgrade to the Free plan from the Starter plan.
要从免费计划升级到入门计划，请参阅 升级到新计划。
🌐 To upgrade from the Free plan to the Starter plan, see Upgrade to a new plan.
要将计划从入门版降级到免费版，请参阅 取消计划。
🌐 To downgrade from the Starter to a Free plan, see Cancel a plan.
我的付费计划的 EAS 构建积分已经用完。我可以降级到免费计划来使用免费的构建积分吗？
🌐 I've run out of paid plan's EAS Build credits. Can I downgrade to the Free plan to use the free build credits?
不。如果你订阅了付费计划并用完了包含的 EAS Build 积分，额外的构建将按照按使用量计费收费。
🌐 No. If you are subscribed to a paid plan and use up your included EAS Build credits, additional builds are billed using usage-based pricing.
如果你取消订阅，免费计划将在你当前的计费周期结束后生效。一旦付费订阅结束并且你的账户处于免费计划中，你可以使用免费计划的每月额度（需遵守其限制和重置时间表）。详情请参阅取消计划。
🌐 If you cancel your subscription, the Free plan will take effect after your current billing period ends. Once the paid subscription ends and your account is on the Free plan, you can use the Free plan's monthly quota (subject to its limits and reset schedule). See Cancel a plan for more details.
升级到付费订阅时，我可以转移未使用的免费套餐积分吗？
🌐 Can I transfer my unused free plan credits when upgrading to a paid subscription?
不，你的免费计划积分不能转移到其他订阅计划。所有付费计划都会提供积分，以便为 EAS Build 启用优先构建，并通过更多的每月活跃用户和额外带宽获得对 EAS Update 的更广泛访问。
🌐 No, your free plan credits are not transferable to another subscription plan. All paid plans provide credits to enable priority builds for EAS Build and broader access to EAS Update through more monthly active users and extra bandwidth.
计费
🌐 Billing
计划的计费期从何时开始？
🌐 When does a billing period start for a plan?
对于免费计划，结算期从日历月的第一天开始。
🌐 For the Free plan, the billing period starts on the first day of the calendar month.
对于所有付费套餐，计费周期从该套餐的订阅日期开始。
🌐 For all paid plans, the billing period starts from the subscription date of that plan.
如何更新我的账单信息或添加税号？
🌐 How do I update my billing information or add a tax ID?
要更新你的组织账户的账单信息或添加税号，请确保你具有所有者或管理员角色。对于个人账户，你始终具有所有者角色。确认你的角色后：
🌐 To update your Organization account's billing information or add a tax ID, make sure that you have either an Owner or Admin role. For a Personal account, you always have an Owner role. After confirming your role:
- 前往你的账户的账单，然后点击管理账单信息。这将带你进入Stripe的门户。
- 在 Stripe 的门户中，进入 账单信息，点击 更新信息 来更新与账单相关的信息，例如账单名称、电子邮件、地址和税号。
有关更多详情，请参阅管理账单信息。
🌐 See Manage billing information for more details.
我可以更新上一张发票上的账单信息吗？
🌐 Can I update the billing information on my last invoice?
不。更新账单信息只会在下一个账单上体现。
🌐 No. Updating billing information will only be reflected on the next invoice.
你能通过电子邮件将收据发给我吗？
🌐 Can you email me the receipts?
不可以。你的账户的所有者或管理员可以下载它们。有关详细信息，请参见 下载发票。
🌐 No. Your account's Owner or Admin can download them. See Download an invoice for more information.
如何使用 EAS 更新减少 EAS Build 使用量？
🌐 How can I reduce the amount of EAS Build usage by using EAS Update?
使用 EAS Update 和 开发版 来测试和部署新代码，而无需创建新的构建。对于大多数应用来说，这个选项更好，因为 JavaScript 代码的变化比底层原生代码更频繁。你可以使用 EAS Update 创建多个测试渠道，从而减少为团队创建额外构建的需求。不久之后，通过使用 Expo Fingerprint，你将能够根据是否已有兼容的原生运行环境，有选择地构建或更新。
🌐 Use EAS Update and development builds to test and deploy new code without creating a new build. This option is better for most apps since JavaScript code changes more frequently than the underlying native code. You can create multiple test channels with EAS Update and reduce the need to create additional builds for your team. Soon, by using Expo Fingerprint, you will be able to build or update selectively, depending on whether you already have a compatible native runtime.
欲了解更多信息，请参阅如何优化构建使用。
🌐 For more information, see How to optimize build usage.
如何估算我的下一笔账单？
🌐 How do I estimate my next bill?
要估算你的下一次账单，请访问计费。在 本月使用情况 下，你将找到基于资源类别 的 EAS 构建使用情况汇总、基于每月活跃用户和全球边缘带宽的 EAS 更新使用情况，以及两者的支出金额。
🌐 To estimate your next bill, go to Billing. Under Usage this month, you will find a summary of your EAS Build usage based on the resource class, EAS Update usage based on monthly active users and global edge bandwidth, and the amount spent for both.
有关更多信息，请参见 按使用量收费的工作原理。
🌐 See How usage-based pricing works for more information.
什么是 EAS 更新月活跃用户 (MAU)？
🌐 What is an EAS Update monthly active user (MAU)?
每月活跃用户（MAU）是指在单个每月计费周期内至少通过 EAS Update 下载一次更新的应用的唯一用户。有关更多信息，请参见 每月活跃用户如何在计费周期中计算。
🌐 A monthly active user (MAU) is a unique user of your app that downloads at least one update via EAS Update within a single monthly billing period. See How are monthly active users counted for a billing period for more information.
付款方式
🌐 Payments
我可以按年付款吗？
🌐 Can I pay annually?
🌐 Annual plans are available for Enterprise plan customers. Contact us for more information.
如何更新我们的付款信息？
🌐 How can I update our payment information?
要更新你组织账户的支付信息，请确保你拥有所有者或管理员角色。对于个人账户，你始终拥有所有者角色。确认你的角色后：
🌐 To update your Organization account's payment information, make sure that you have either an Owner or Admin role. For a Personal account, you always have an Owner role. After confirming your role:
- 前往你的账户 账单，然后点击 管理账单信息。这将带你进入 Stripe 的门户。
- 在 Stripe 的门户中，在 支付方式 下，点击 添加支付方式 来添加新的支付方式。
有关详细信息，请参阅管理账单信息。
🌐 See Manage billing information for more details.
我可以使用自动清算所 (ACH) 或银行/电汇付款吗？
🌐 Can I pay with an Automated Clearing House (ACH), or bank/wire transfer?
年度计划的企业计划客户可以选择通过ACH支付，作为信用卡支付的替代方式。联系我们了解更多信息。
我需要 W-9 或其他法律文件
🌐 I need a W-9, or other legal documentation
如需请求 W-9 表格，请联系我们。
🌐 To request a W-9, contact us.
在 expo.dev/terms 查看我们的法律条款。
🌐 Find our legal terms at expo.dev/terms.
Expo 会存储我的卡信息吗？
🌐 Does Expo store my card information?
不，Expo 并不处理。我们使用 Stripe 来处理支付系统，而他们会处理。有关更多信息，请参阅 Stripe 如何处理安全。
🌐 No, Expo does not. We use Stripe to handle the payment system and they do. See how Stripe handles security for more information.
本月我为大型构建支付了多少钱？
🌐 How much did I pay for a large build this month?
要查看大型构建的费用，请访问 Billing。在 本月使用情况 下，你将根据 资源类别 和花费金额找到你的 EAS 构建使用情况摘要。
🌐 To view the cost of a large build, go to Billing. Under Usage this month you will find a summary of your EAS Build usage based on the resource class and the amount spent.
插件
🌐 Add-ons
如何增加我账户上的构建并发数？
🌐 How do I increase build concurrencies on my account?
如果你已经订阅了付费的 EAS 计划，你可以在 账单 下的 附加功能 部分购买额外的并发量。
🌐 If you're already subscribed to a paid EAS plan, you can buy additional concurrencies in the Add-ons section under Billing.
如果你使用的是免费计划，需要设置付费订阅。点击这里选择新的计划。然后，在结账页面上选择要添加到订阅的额外并发数量。
🌐 If you're on the Free plan, you'll need to set up a paid subscription. Click here to choose a new plan. Then, select the number of additional concurrencies to add to your subscription on the checkout page.
每个计划包含的并发数不同。如果你需要超过 5 个额外并发，请联系我们。
🌐 Each plan has different number of concurrencies included. If you need more than 5 additional concurrencies, contact us.